Choice Education Group (ABN 43 654 619 306), trading as Choice Education Group, APTUTORING and Canberra Tutoring. This page explains when refunds, credits and make-up lessons apply across our programs. It works together with our Terms and Conditions, and nothing on this page limits your rights under the Australian Consumer Law. Last updated July 2026.
Under the Australian Consumer Law, our services come with guarantees that cannot be excluded: they must be provided with due care and skill, be fit for any agreed purpose, and be delivered within a reasonable time. If we fail to meet a guarantee, you are entitled to the remedies the law provides, which can include a refund. Everything below is in addition to those rights, never instead of them.
When a tutor or the company cancels a session, you are not charged. If the session was already invoiced or paid, it is credited to your next invoice or your direct debit schedule is adjusted.
Cancellations made with more than 24 hours’ notice (48 hours for Monday lessons) through the CRM/student portal are charged and become a make-up lesson. Late cancellations and no-shows are charged and forfeited for change-of-mind or availability reasons, and a $60 Failure to Notify Fee may apply to no-shows. Make-up lessons, not refunds, are how missed sessions are handled.
Choice Education Group programs: written notice at least 28 days before the end of the term; sessions within the notice period remain payable, and refunds beyond that are at our discretion under the Terms.
APTUTORING plans: a 14-day cooling-off applies from enrolment (refund of amounts paid less sessions delivered at the plan rate). After that, ending a plan early is handled through the Plan Rate Adjustment in the Terms and Conditions: sessions already taken are re-priced at the rate your actual enrolment period qualified for, capped, with hardship considered on written application.
Fees are not refundable for change of mind, subject always to the consumer guarantees above.
If a charge, lesson record or debit looks wrong, contact us promptly. We review the lesson record, invoice and payment setup, and genuine billing errors are corrected, including by refund where appropriate.
Call 1300 665 924 or email betterlife@choiceeducationgroup.com with the invoice number and lesson details. We respond within a reasonable time and review every request against the enrolment and lesson records.